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Program Management Professional®

As a program manager, you’re a senior-level practitioner on the forefront of advancing your organization’s strategic goals. You manage multiple, related projects in a coordinated way, achieving benefits that could not occur if the projects were handled separately. Your leadership is instrumental. With program management maturity, an organization’s projects are far more successful than without it — 76 percent compared to 54 percent according to our 2015 Pulse of the Profession® report. The Program Management Professional (PgMP)® is a visible sign of your advanced experience and skill and gives you a distinct advantage in employment and promotion.

This course provides a comprehensive preparation for the Program Management Professional (PgMP)® certification exam including exam-taking tips, comprehensive module quizzes, and over 200 practice questions covering the areas of knowledge as described in PMI's Program Management Professional Exam Content Specification. After successful completion, you will receive 25 PDUs/contact hours to qualify to take the PMI® Program Management Professional® Exam. Successful completion means completing all assignments in the course, and scoring a minimum of 70% on the second practice test. Learners should have some experience in project management and will need to have access to the Project Management Institute's® A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Sixth Edition.

 

Program Objectives

After completing this program, learners will be able to:

  • Explain the overlapping nature of program activities, interdependencies, and the five Program Management Performance Domains
  • Prepare effectively to pass the PMI-PgMP Exam
  • Illustrate how organizational strategic objectives are related to program management and benefits delivery
  • Explain how benefits are transferred and sustained effectively
  • Recognize how to effectively manage resources and communicate with all stakeholders
  • Identify key project stakeholders and continuously engage them in appropriate program activities
  • Explain the stages of the program life cycle
  • Recognize the goal of governance in program management
  • Recognize best practices in risk management

Certification Opportunities

After completing this program, learners will have the opportunity challenge the leading national/industry-recognized certification exams essential to entry-level employment in this fast-growing field.

 Project Management Institute (PMI®) ProgramManagement Professional (PgMP®)

Criminal Investigation Professional

The Criminal Investigation program provides students the basic competencies involved in investigating crimes, the individuals who commit them, and the victims who endure them. From the legal elements necessary for conviction to the investigation techniques and details required for effective prosecution, criminal investigators understand not only the nuts and bolts of a crime scene, but the legal and ethical implications of their work. Criminal investigators require an firm understanding of the law alongside the research and investigative capability to create and track down various criminal profiles including the psychology of a criminal mind and the difficulties endured by their victims.

Criminal Investigation is more and more being driven by advances in technology, provided the search and seizure techniques and investigative efforts remain within the confines of the Fourth Amendment. Still, as more and more technology is incorporated into criminal investigation efforts, technicians and investigation professionals who understand the nature of these efforts alongside the legal considerations and ramifications are in great demand by law offices, corrections agencies, companies that supply these organizations and beyond.

The Criminal Investigation program offers learners the chance to hone their knowledge and skills in the area of criminology, the criminal mind and investigation techniques all with an eye toward criminal justice ethics and the legal system that governs these investigations. Participants looking to pursue advanced degrees in criminal justice, perhaps looking toward a career as a criminal law assistant or court clerk would benefit tremendously from this set of strategically aligned courses and acquire the knowledge and skills that all criminal investigation professionals draw from every day.

 

Program Objectives

After completing this program, learners will be able to:

  • Define terms related to criminal investigation
  • Outline the history of criminal investigation
  • Analyze the process of criminal investigation
  • Examine types of criminal offenses
  • Explain the relationship between criminal investigation and the courtroom process
  • Define terms related to the study of crime
  • Analyze the concept of criminology
  • Examine research and data collection methods used in criminology
  • Examine theories and principles of criminology
  • Describe the basic concepts of biological theories of criminal behavior
  • Distinguish between various types of crimes
  • Evaluate methods used to effectively deal with crimes
  • Analyze the relationship between drugs and crime
  • Assess laws and social policies that have been established to address crime in the United States
  • Examine the future of crime
  • Use Microsoft Office®

Certification Opportunities

After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field.

 National Workforce Career Association (NWCA) Criminal Investigation (CJ-INV)


 

 

Optional Volunteer Externship Opportunity

Learners who complete this program are eligible to participate in an optional volunteer externship opportunity with a local company/agency/organization whose work aligns with this area of study in order to gain valuable hands-on experience.  As learners progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Note: Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.

Business Communication Professional

This program offers Learners the basic competencies involved in effective communication and team work between those at the very top of a company through to middle management, first-line supervision and line workers. Clear and concise communication is a must for today’s fast-paced business world. Business professionals require the ability to communicate efficiently and effectively on a range of complex subjects. Communication between staff and management, with clients and prospective clients, requires the utmost clarity to ensure expectations are met and decisions can be made on the basis of accurate information. Without effective communication skills, both menial tasks and strategic business decisions can result in costly mistakes for any organization. Moreover, effective business communication can mean the difference between closing a deal with a prospective client or losing their business altogether.

Whether in writing or speaking, effective communication is a must for business managers at all levels as well as those seeking promotion into higher ranks. Learners will be introduced to the fundamental strategies behind effective business communication alongside potential barriers that may inhibit these efforts. Learners will be introduced to technology that will facilitate their communication efforts, gain insight into effective oral presentations as well as visual aids that can help in these efforts. This program will also ensure you learn to write faster without sacrificing clarity making sure they can avoid common errors, resolve issues effectively and increase credibility overall by communicating exactly what they mean to their audience without all the extraneous, unnecessary material. Participants will also learn effective strategies to revise and fine-tune every kind of business document to convey the exact meaning they intend in the most effective way possible. For those looking at a career in sales or any client-facing position, the business communication course is a must, but it’s also a great tool for anyone getting started in an office environment to have a mastery of these skills.

 

Program Objectives

After completing this program, learners will be able to:

  • Evaluate elements of effective business communication
  • Explain barriers that can create ineffective communication
  • Analyze ethical issues related to communication
  • Examine how technology has impacted business communications
  • Explain the importance of intercultural communication in the business setting
  • Use the English language appropriately in business communications
  • Write an effective business message
  • Develop effective visual aids for a business proposal
  • Prepare an oral presentation
  • Create a resume, application letter, and follow-up messages
  • Define communication
  • Describe effective listening skills
  • Deliver a clear message to listeners
  • Use appropriate questions in communicating with others
  • Explain why communication is important in helping people learn
  • Identify best practices for delivering successful presentations
  • Use effective business writing skills
  • Identify the correct audience and purpose for business communication
  • Organize topics for business communication
  • Identify the types of business writing
  • Describe correct sentence structure
  • Use appropriate language in business communication
  • Explain the elements of direct and forceful writing
  • Describe revising and editing techniques
  • Use Microsoft Office®

Certification Opportunities

After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field.

 National Workforce Career Association (NWCA) Business Communication (B-COMM)


 

 

Optional Volunteer Externship Opportunity

Students who complete this program are eligible to participate in an optional volunteer externship opportunity with a local company/agency/organization whose work aligns with this area of study in order to gain valuable hands-on experience.  As students progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Note: Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.

Healthcare Facilities and Professionals

This resource provides an overview of the healthcare industry in terms of the numerous types of facilities available to serve patients and professionals who work within these facilities. Both facilities and professionals are guided by professional organizations designed to help set standards, provide information on best practices, monitor specialty areas, and provide many other services to healthcare workers and support the safety and quality of care for patients. Each patient generates a wealth of data that healthcare providers use in patient care, healthcare payers use in paying for services, and researchers use to study trends hopefully leading to improved care in the future. This data is gathered in the health record of the patient and then communicated to the various parties who use it.

The electronic health record facilitates this communication while at the same time has generated a new set of issues that must be considered and addressed. Let's begin the study of the electronic health record with a review of the healthcare industry in general.

After completing this resource, learners will be able to:

  • Identify the various organizations associated with the healthcare professions
  • Describe the roles of various healthcare professionals
  • Differentiate types of healthcare facilities